Shipping Policy

We currently ship throughout Australia and to selected international destinations where delivery services are available.

Shipping availability for your location will be confirmed during checkout.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will be processed on the next available business day.

During promotional events or peak shopping periods, processing times may take slightly longer.

Estimated delivery time for most orders is 3–15 business days.

Most customers receive their orders within 5–10 business days.

Delivery estimates are provided as a guide only and may vary depending on your location, courier services, weather conditions, public holidays, customs processing (where applicable), and other circumstances beyond our control.

Shipping costs are calculated during checkout based on your delivery address and the products in your order.

From time to time, we may offer free shipping promotions on eligible orders.

Once your order has been dispatched, you'll receive tracking information (where available), allowing you to monitor your delivery throughout its journey.

If your order contains multiple items, they may arrive in separate packages depending on product availability and warehouse locations.

If this occurs, you'll receive tracking information for each shipment where applicable.

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:

• High shipping volumes
• Severe weather
• Public holidays
• Customs inspections
• Courier network delays
• Other unforeseen events

We appreciate your patience should any unexpected delays occur.

Please ensure your shipping details are accurate before completing your purchase.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

Orders may be cancelled or modified before they have been dispatched.

Once an order has entered the shipping process, we are unable to cancel or make changes to it.

If your order arrives damaged, please notify us within 2 days of delivery and provide photographs of both the product and its packaging.

Reports submitted after this timeframe may not be eligible for review.