Privacy Policy

Protecting your personal information is important to us. We collect only the information necessary to provide our products and services, improve your shopping experience, and meet our legal obligations.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Depending on how you use our website, we may collect the following information.

Personal information may include: full name, billing address, shipping address, email address, phone number, order history, and account information (if you create an account).

Payment information: payments are processed securely through trusted third-party payment providers. We do not store your full credit card or debit card details on our servers.

Technical information: when you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Time spent on our website
• Referral source

This information helps us improve website performance and customer experience.

We may use your personal information to:

• Process and fulfil your orders
• Deliver products to your nominated address
• Provide customer support
• Send order confirmations and shipping updates
• Respond to enquiries
• Improve our website and services
• Prevent fraud and unauthorised transactions
• Meet our legal obligations
• Send marketing communications where you have chosen to receive them

If you subscribe to our newsletter or promotional emails, we may send updates about new arrivals, special offers, promotions, product recommendations, and company news.

You can unsubscribe at any time using the unsubscribe link included in our emails.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Improve website performance
• Understand visitor behaviour
• Measure marketing effectiveness

Most web browsers allow you to disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

We respect your privacy and do not sell or rent your personal information.

We may share information only where necessary with trusted service providers who help us operate our business, including payment providers, shipping and delivery partners, website hosting providers, marketing platforms, analytics providers, and fraud prevention services.

These providers may only use your information to perform services on our behalf.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, and disclosure.

Our website uses industry-standard security measures, including encryption where appropriate.

While we work hard to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to complete your orders, provide customer support, meet legal and taxation requirements, resolve disputes, and enforce our policies.

When information is no longer required, it is securely deleted or de-identified where reasonably practicable.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

You may request access to the personal information we hold about you.

If you believe any information we hold is inaccurate, incomplete, or outdated, you may request that it be corrected.

Requests will be handled in accordance with applicable Australian privacy laws.

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children without appropriate consent.

Some of the third-party services we use to operate our website or process orders may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Any updates will be published on this page with the revised “Last Updated” date. We encourage customers to review this policy periodically.

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of personal information where legally permitted
• Lodge a complaint regarding the handling of your personal information

If you believe we have not handled your personal information appropriately, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). More information is available on the OAIC website.