Returns, Refunds & Warranty Policy

We understand that sometimes you may change your mind after placing an order.

Orders may be cancelled only if they have not yet been processed or dispatched. Once an order has been prepared for shipment or has been dispatched, it can no longer be cancelled.

We do not accept returns or provide refunds for change-of-mind purchases once an order has been shipped, unless required under Australian Consumer Law.

We carefully inspect orders before dispatch. However, if your order arrives:

• Damaged during transit
• Faulty or defective
• Incorrect
• Missing parts or accessories

please notify us within 2 days of receiving your order.

To help us assess your request, we may ask you to provide:

• Your order number
• Clear photographs of the item
• Photos of the packaging
• A brief description of the issue

Failure to report damage within 2 days of delivery may affect our ability to process your request.

A refund may be offered where appropriate if:

• You receive a damaged or defective product.
• You receive the wrong item.
• Your item arrives with a manufacturing fault.
• The product cannot be replaced.
• A refund is required under Australian Consumer Law.

Refunds are not automatically provided for every request and will be assessed on a case-by-case basis.

Where possible, we will first offer one of the following solutions:

• A replacement item
• A replacement part
• An exchange for the same product
• Store credit (where appropriate)

If none of these options are suitable or available, a refund may be issued.

Unless required by Australian Consumer Law, we cannot accept returns for:

• Change of mind after dispatch
• Incorrect size or colour selected by the customer
• Products showing signs of misuse, accidental damage, or improper care
• Products returned without original packaging where required
• Items reported outside the required notification period for transit damage

If your return request is approved, we'll provide instructions on the next steps.

Please do not return any item without prior authorisation, as this may delay or prevent the processing of your request.

Where a return is required, products should be securely packaged to prevent further damage during transit.

Once your returned item has been received and inspected (if applicable), we'll notify you of the outcome.

If approved, refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, it may take several business days for the funds to appear in your account.

Where a product is advertised as including a Lifetime Warranty, the warranty applies only to manufacturing defects under normal intended use.

The Lifetime Warranty does not cover:

• Normal wear and tear
• Cosmetic damage
• Accidental damage
• Misuse or abuse
• Improper installation
• Unauthorised modifications
• Damage caused by improper care or maintenance

If a warranty claim is approved, we may choose to:

• Repair the product
• Replace the product
• Replace the affected component
• Offer an equivalent product
• Provide another appropriate remedy

The specific remedy will depend on the nature of the issue and product availability.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major failure, you may be entitled to a replacement, refund, repair, or other remedy as provided by law.